Order before 12.00 pm AEST

for same-day dispatch

Canberra

Same-day dispatch

Australia-wide delivery

Standard delivery available

Canberra same-day delivery

Privacy Policy

Section 1 – What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Section 2 – Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Section 3 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 – Payment

If you choose our payment gateway it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

If you wish to withdraw your consent regarding any information provided or you simply want clarification please phone us on 02 62805475 or email admin@gourmetbydesign.com.au

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Section 5 – Security

To protect your personal information, we take every precaution and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, the third party provider follows all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 6- Changes To This Privacy Policy

In the event that we modify this privacy policy at any time, changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions And Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us on 02 62805475 or sales@gourmetbydesign.com.au

Delivery Information

Delivery & Shipping

Same-day delivery across Canberra and Queanbeyan, with Australia-wide shipping.

Canberra & Queanbeyan

Same-day Monday-Friday
Order by 12:00 pm midday

Australia-wide

Order placed by 12.00 pm midday will be prepared for carrier collection.
Delivery time depends on destination.
Tracking will be provided when available.

Click & Collect

Unit 2, 1 Nick Ellis Place
Hume, Canberra ACT 2620 
Corner block – entrance via Tralee Street
Collection hours: Monday -Friday, 7:00 am-2:00 pm

Estimated delivery timeframes

AREA STANDARD DELIVERY SCHEDULE COST
Canberra + Queanbeyan Same Day (Mon – Fri) if ordered by 12.00 pm $10.00
NSW – CBD 1-2 Business Days $20.00
NSW – Country 2-3 Business Days $20.00
Victoria 1-3 Business Days $20.00
South Australia 2-5 Business Days $20.00
Western Australia 4-7 Business Days $30.00
Queensland 2-7 Business Days $25.00
Northern Territory 5-8 Business Days $35.00
Tasmania 4-6 Business Days $30.00

What if the recipient isn't home?

Canberra & Queanbeyan

If no one is home, we’ll leave the hamper in a safe place. For apartments or other locations without a suitable safe place, we’ll contact the recipient beforehand to arrange a delivery time or alternative delivery address.

Interstate deliveries

If no one is home, the carrier will leave the hamper in a safe place where possible. If it cannot be safely left-such as at some apartment buildings- it will be taken to the nearest post office or collection point.
Interstate shipping timeframes are estimates and may change during busy periods Exact interstate delivery times cannot be guaranteed.

Ordering Information

Frequently Asked Questions

Everything you need to know before sending your hamper.
Is a personalised gift card included?
Yes. Every hamper includes a personalised gift card. Add your message during checkout.
Does the hamper arrive ready to give?
Yes. Each hamper is presented in our signature gift box with tissue wrap, ribbon and your personalised gift card.
Can I add more products to this hamper?
Yes. Select Add More to This Hamper and choose any additional products. We’ll package everything together.
Can I create a completely customised hamper?
Yes. Use Create Your Own Hamper to select individual products and build a gift from the beginning.
Will an invoice or pricing be included?
No. Pricing and payment information are not included with the delivered hamper.
Can I send the hamper directly to the recipient?
Absolutely. Enter the recipient’s details as the delivery address during checkout.
What happens if a product becomes unavailable?
We operate a strict stock management system, so this is unlikely. In the rare event that a product becomes unavailable, we’ll contact you to discuss either a suitable replacement of higher value or a refund for that product.
Can you accommodate dietary requirements?
We offer products for a range of dietary requirements. Review the product information or contact us before ordering if you need assistance.
Can I change my order after placing it?
Contact us as soon as possible. Once your hamper has been prepared or dispatched, changes may no longer be possible.
Does the recipient need to be over 18?
Yes. The purchaser and recipient must both be aged 18 or over when the hamper contains alcohol.
Milk Choc Rice Cakes Lifestyle
Paprika lifestyle

Canberra Gifting Since 2004

Why Choose Gourmet By Design

Average customer rating: 5 out of 5
Trusted by customers across more than 20 years of gifting
Curated and packed with care
Each hamper is assembled by hand and finished with tissue wrap, ribbon and a personalised gift card.
Delivery when and where it matters
Same-day delivery is available across Canberra, with Australia-wide delivery fo gifts travelling further
Personal and corporate gifting
From one meaningtul gift to large corporate orders, every hamper receives the same care and attention